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Acoustics / Noise » Noise in the office

Noise in the office
 

Those concerned know that work at the office - because of its monotony and conditions - is not the easiest type of work. One of the factors that have a detrimental effect on the health of office workers is noise.


It might seem that the office is a relatively quiet place to work in. However, if we carefully look for sources of noise, we will find quite a lot of them.

In addition, it is not always “loud”, well audible noise. Numerous office appliances generate barely audible, but at the same time very tiring noise, such as the continuous hum from computers. Any unwanted sound may be described as noise.


If we are required to make many phone calls during each day at work and our colleagues do the same, we will certainly feel tired.

If, in addition, a radio is constantly on in the office and traffic noise is entering through open windows, then we are certainly working in a noisy environment.


It is not possible to assess the intensity of noise precisely without proper measuring devices. However, if the noise or hum of office equipment definitely makes us tired, we can be certain that noise intensity deviates from the applicable norms.


What do the norms say?
According to Polish standards, permissible noise levels in office spaces should not exceed 55–65 dB.


The average permissible levels of noise intensity for each type of office environment in Poland are laid down in the applicable anti-noise standards, and are as follows:

  • 15 dB for primarily intellectual work

  • 35 dB for “low-traffic” offices

  • 40 dB for ordinary offices

  • 50 dB for customer service rooms in public offices, banks, etc. 


Permissible levels of noise for different types of rooms were established experimentally.

Tasks with a high need for concentration such as conceptual work require a lower level of noise (not exceeding 40 dB), whereas the range 55–65 dB is acceptable for other types of office spaces (interestingly, only 15–30 dB are allowed in homes).


Scientific studies confirm beyond doubt that prolonged exposure to noise of 60–70 dB may cause a permanent hearing impairment.


Acoustic comfort - what is it?
The term “acoustic comfort” may be unknown to many white-collar workers in Poland, because they usually work in noisy conditions are more likely to experience acoustic discomfort than comfort.


Acoustic comfort in our office environment is primarily associated with work technology of the office, which depends in turn on the structure of the company, its corporate culture, and its strategy of customer service.


Sources of equipment-generated noise in modern offices include communication and automation devices that are at the disposal of office workers. Commonly used landline or mobile phones that are equipped with acoustic signals to alert users of a forthcoming telephone call, certainly disrupt this comfort.


If a large number of people possessing such phones work in one room, it is inevitable that the phones will ring almost incessantly. With so much noise, it is difficult to ensure acoustic comfort for employees and enable them to concentrate.


In a noisy room, it is not really possible to be effective in business talks with clients who visit the office at such a moment.

This problem may be solved by conducting meetings and negotiations in a separate room, where it is possible to talk with a client in good acoustic conditions, which will certainly help to increase the company’s profits.


An employee may then present the company’s offer in detail and give factual answers to the customer’s questions, while the customer feels satisfied and well taken care of.


Small is better
There is a kind of “indicator”, which defines noise in an office space. It is colloquially referred to as “population rate/occupancy level” of a given area that is the amount of office space per employee (it is used to compare offices of the same type. e.g. commercial offices).


Every employee talks, moves and performs activities generating a certain amount of noise. In addition, he or she has a computer that also produces some noise. It will not be surprising then that decibel levels will increase, if there are a few or more employees in one room.


In such an office, there is less space for each employee. Their workstations are placed closer together and the noise generated by one workstation will be more distracting to people in adjacent workspaces.


The acoustic comfort of a given room largely depends on its type, size, and designation.

In small office rooms with 2-4 occupants, where it is possible to provide sound insulation for every workstation, the level of noise usually ranges between 35 and 42 dB.


In rooms occupied by 4-12 employees, where it is also possible to provide a fairly effective sound insulation for each workstation, the level of noise ranges between 45 and 53 dB, despite the noise produced by a large number of technical appliances.


In larger rooms, where there are fewer possibilities of reducing or redirecting sound away from workstations, the level of noise usually ranges from 50 to 58 dB.


Whereas in large “open-plan” environments, where it is necessary to separate each workstation with sound-absorbing screens, the level of noise often exceeds permissible norms, usually falling within the range of 52-68 dB.

FRAME
 

How to protect oneself from noise?


We should (or rather must) protect ourselves from noise in the workplace.

It can be done, for example, by:

  • removing sources of noise such as traffic noise by installing specially constructed windows, air-conditioning and by covering the walls and ceilings with sound-absorbing materials

  • proper arrangement of workstations so that sounds originating in one workstation does not significantly reduce work comfort at adjacent desks

  • a well thought-out layout of workstations, so that sounds such as the hum of computers or telephone ringtone melodies and telephone conversations are properly reduced

  • avoiding placing workstations opposite one another (face to face) without a partition wall. Such a position is not advised, because the sources of sounds are directly opposite each other

  • carrying out periodic measurements of noise level at the office and using effective method of reducing it


Małgorzata Szafarz

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